Michael Arrington just had a pleasant experience on a Virgin Flight. Now all his @TechCruch readers know about it.
Whether you have 10 followers or 10 million, it's good to share the good and the bad. The good helps good companies do better, gives your network the heads up for better experiences themselves and shows the contrast of the bad ones.
I've been working on a few bad ones, some converts, and news in general. I really do try to share good service, people and products (like http://endor.se for sharing endorsements) and had to add this to balance my Amplify 
Case in point – I had just boarded the flight with my carry on luggage (the luggage that Delta says is too big, but Virgin seems not to mind). I was just about last on again, and even up in first class the luggage racks were mostly full. A women in coach with a violin came up and asked a flight attendant if she could find space for her instrument. Because the last thing you want to do is put an extremely fragile violin into the vagaries of the mysteriously brutal checked luggage system.
Molly Choma, the flight attendant, managed to coordinate the first class passengers to move their luggage around to accommodate the violin. There was a touchy moment involving the woman across from me and her Gucci bag, but otherwise everything went just fine.
Read more at techcrunch.com
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